For travelers flying with Hainan Airlines Cleveland Office that offers flights from Cleveland to a number of foreign locations, the Hainan Airlines Cleveland Office acts as the local point of contact. The office offers a variety of services, such as flight information, customer assistance, and ticket bookings. Although it provides local travelers with a handy service, some customers have had conflicting experiences with responsiveness and wait times. The Cleveland office of Hainan Airlines is essential to the airline's ongoing expansion in the United States, although it could use more efficient customer service and streamlined procedures.